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| First of all, ensure that you do not write
data to your driver until you have exhausted all
attempts at recovering your files. Any further data
written to the driver may overwrite and permanently
destroy deleted files that could otherwise have been
recovered. |
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| Step 1: Did you remember the position of your disappeared folders? If the answer is yes, please jump to step 2. If the answer is no, please jump to step 3. |
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Step 2: Open
FileRetrieval, in the left folders
treeview, can you see your deleted
folders? If the answer is yes, please jump to step 4. If the answer is no, please jump to step 6. Note:If you lost your deleted file on NTFS drivers, you can try to click “Cluster_XXXX” Folders in “DeletedFiles” Folders, see if you can find your lost files.  |
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Step 3: Click the "Search"
button on the toolbar Use “Search for” field to fill the names of files you want to find. You can use special characters: * - any sequence of characters ? - any character Click “Search” to search your deleted files and directories. If you click “Search recourse subdirectories” option, Odboso FileRetrieval will search all subdirectories. This will take more time. After searching completes , your search result is like:  In this step, do you find your deleted files? If the answer is yes, please jump to step 4. If the answer is no, please jump to step 6. |
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Step 4: Click
your deleted folders, can you see your lost folders or
files? IIf the answer is yes, please jump to step 5. If the answer is no, please jump to step 6. |
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| Step 5: What's your lost file’s file
status (Poor, Good or Excellent)? IThe file status shows the minimum proven damage of a deleted file. The actual file condition may be worse, but files with "Excellent" status can be recovered 100% almost. Files with "Poor" status might be recovered, but usually can’t and files with "Good" status have a better chance to be recovered. In this step, you can try to preview your deleted files in the preview window by clicking it. If you purchase this product, you can recover your lost files by "Recover" button on the toolbar. After do that, can you recover your deleted file? If you still can't recover it, please jump to step 6. |
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| Step 6: Now the only way is to do a
deep scan to find your lost files. You can select your driver first, and then click the "Deep Scan" button on the toolbar. The "Deep Scan" dialog box will show up, click "Start Scan" to start deep scan.   Deep Scan is much slower and it scans whole drive's surface searching ALL possible data being deleted. Deep Scan is scanning your driver. This will take some time, please wait until it completes.  Deep Scan is very slow process but usually gives good results even though "usual" file recovery is not successful. The following are file types Deep Scan support: Picture Formats: BMP GIF JPG JPEG PCX PNG PSD TGA TIF TIFF RAW Image Formats: CR2(CRW)(Canon CR2/CRW), NEF(Nikon NEF) RAF(Fuji RAF), PEF(Pentax PEF), ORF(Olympus ORF) Microsoft Office Document Formats: DOC(Microsoft Word) XLS(Microsoft Excel) PPT(Microsoft PowerPoint) VSD(Microsoft Visio) Document Formats: 3DS DBF DXF PDF HTM HTML Archive Formats: RAR ZIP EMail Formats: DBX(Microsoft Outlook Express Email file) PST(Microsoft Outlook Personal Folders File) MSG(Microsoft Outlook Message file) Multimedia Formats: AVI CDR MIDI MP3 WAV |
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Step 7: After deep
scan completes, can you see files like ClusterXXXX in
the "Lost Files" Folders? Do you find your lost files and folders? If you can see them, you can recover your lost files by clicking "Recover" button on the toolbar. Note: These files no longer have Microsoft Windows file reference information. Odboso FileRetrieval searches the entire hard drive and identifies these files by their structure (i.e. unique header, content, and footer information). Because the Microsoft Windows file reference information is changed, the original name of the deleted file is not available. Odboso FileRetrieval renames Lost Files in the format "Cluster_[ClusterNumber].filetype". So the names and locations of lost files that Deep Scan finally find are not same with that of the original lost files. Names found are perhaps like “ClusterXXXX”. But file extension names usually remain same. If the answer is still no, please contact us. Any more questions? Contact us immediately. |
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