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| Send suggestions for questions to support@odboso.com, including the word FAQ in the subject.
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| I found that I have deleted very important file(photo). It was deleted BEFORE Odboso FileRetrieval(PhotoRetrieval) was installed on my computer. Is it possible to restore it? I have deleted a file(photo). How long do I have before data recovery is no longer possible? Is it always possible to recover my missing, deleted or lost files? What does deleted file status(Poor, Good and Excellent) mean? How can I know which file can be recovered? What should I do immediately after accidental erasure to ensure that I can recover those files(photos)? Why is recovery to the same disk not recommended? Can I do something in advance to increase my chances of file(photo) recovery? Why do files with "Good" Status appear unreadable after recovery and why can't I use them? How to buy our product? What happens after I complete the order? Should I uninstall an older version of software before installing the newer version? What is the difference between the personal and the commercial license? |
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| I found that I have deleted very important file(photo). It was deleted BEFORE Odboso FileRetrieval(PhotoRetrieval) was installed on my computer. Is it possible to restore it? Yes, if the file has not already been written over (by some other files), you can recover it. |
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I have deleted a file(photo). How long do I have before data recovery is no longer possible? It is not possible to predict a time like this in hours or days. Microsoft Windows can overwrite a deleted file immediately if it selects the same data clusters. To maximize recovery chances try not to write anything onto the drive where a deleted file is located before you start using Odboso FileRetrieval(PhotoRetrieval). |
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Is it always possible to recover my missing, deleted or lost files? Not always. When you delete file from your hard drive, Windows makes the space occupied by the deleted file available for use. If a new file is saved to the same area of the hard drive it will overwrite the deleted files contents, permanently erasing it. This is why we recommend that you limit the use of your hard drive from which the file needs to be recovered. |
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What does deleted file status(Poor, Good and Excellent) mean? How can I know which file can be recovered? The file status shows the minimum proven damage of a deleted file. The actual file condition may be worse, but files with "Excellent" status can be recovered 100% almost. Files with "Poor" status might be recovered, but usually cannot and files with "Good" status have a better chance to be recovered. |
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What should I do immediately after accidental erasure to ensure that I can recover those files(photos)? The most important thing is to prevent the erased file(photos) from being overwritten by another file(photo). To do so, avoid any use of the disk(memory card or usb disk) where the file(photo) was erased, until after the erased file(photo) is recovered. Also, remember that Odboso FileRetrieval should not be installed to this disk. |
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Why is recovery to the same disk not recommended? Recovery to the same disk may overwrite the very segments of the disk that you're trying to recover files from. That will not leave you another recovery chance. |
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Can I do something in advance to increase my chances of file(photo) recovery? Yes, keep your disk(memory card or usb disk) in good shape by regularly defragmenting it. |
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Why do files with "Good" Status appear unreadable after recovery and why can't I use them? Status shows the minimum proven damage of a file. The actual file condition may be worse, but files with "Excellent" Status can be recovered 100% almost. |
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How to buy our product? 1 Download a free version of the product you are interested in from our site. 2 Make sure the functions of the software meet your requirement. 3 Fill the order form with your email address and "Activation Code". 4 Following is how to get your "Activation Code": Open Odboso FileRetrieval or Odboso PhotoRetrieval. For Odboso FileRetrieval user: Click the "License" button on the toolbar(or click main menu "Menu->Help->License..."). For Odboso PhotoRetrieval user: Click the "Menu..." button, then select "License..." from the context menu. The License dialog box will show up, in the License dialog, you will find Activation Code like this "XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX". 5 Fill your email address and "Activation Code" to the purchase order. 6 You will receive an email confirming your order shortly after submitting the online order form. Then, within 24 hours, you will receive a second email with your User Name and Registration Code. 7 Final, input the your "User Name" and "Registration Code" in the License dialog. |
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What happens after I complete the order? You will receive an email confirming your order shortly after submitting the online order form. Then, within 24 hours, you will receive a second email with your User Name and Registration Code. |
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Should I uninstall an older version of software before installing the newer version? No. Just install the newer version over the older version. |
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What is the difference between the personal and the commercial license? The difference is in licensing. You can't use Odboso FileRetrieval(PhotoRetrieval) Personal License for business purposes. |
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